Comprehensive Care Services

Service Expectations
Bacss is committed to working with you to meet your needs through providing information, services and support that recognise and build on your current knowledge, skills and resources.

Bacss responsibilities
What you can expect from Bacss – we will:

treat you in a non-judgmental manner with dignity and respect
provide flexible, responsive and efficient services that are based on your needs
provide you with up to date information on other supports and services available within the community
deliver services safely and minimise risks around spread of infectious disease, in line with public health requirements: this includes using infection control practices and vaccination for staff, where appropriate
protect the confidentiality of your personal information, only sharing information with your consent – and you can withdraw consent at any time (see our Privacy Policy for more information)
give you access to your personal information on request
actively involve you in decision making and planning processes regarding services you may need or receive
provide access to Bacss policies and procedures, on request
encourage you to provide feedback – negative or positive – on the services you access and treat you fairly, promptly and without reprisal for doing so.
While working with Bacss, you can involve a carer, family member, friend or advocate if you wish.
See also Support Persons Rights and Responsibilities.

Your responsibilities
Bacss expects that you will:

Treat Bacss staff with dignity and respect
provide Bacss with all the information necessary to arrange services that are

responsive and suitable to your needs
provide Bacss with up to date contact information
inform Bacss of any infectious disease risk, including symptoms, exposure or positive test
honour any commitments entered into as part of a service arrangement
voice any complaints or concerns as they arise so we can deal with the matter (see our Providing Feedback & Making Complaints notice for more information)
respond to our attempts to contact you and play your part in assisting Bacss to provide services.